Swan will authorise an exchange for appliances with damage non-replacement panels/parts. The service agents will instruct an engineer to assess the damage.
If the customer chooses to have the item unpacked and it is damaged the customer must reject the delivery and contact their retailer to organise an exchange.bIf the customer does not have the item unpacked by the delivery company and reports the appliance as damaged after, the customer must contact our service company (details below). The customer will be given the option of the appliance been unpacked for them by the delivery company (details below). If we encounter any problems with your request, we will query these with you.Īny refunds will be applied to the card you used to make the payment on our store. Once a request has been received, we check all items. We will organise a suitable date and time for our couriers to collect the item
Please allow 3 working days for us to process a return. Simply email or post your request to us with the following information:ĭetailed reason for return or detail of the faultĪ contact name with phone number and email details When you wish to return a faulty or damaged item to the Swan Products Ltd, you will firstly need to let us know what the problem is with the item.
It is important that you notify us immediately and follow the returns procedure in order to receive a refund. Items occasionally go faulty and you may have to return these items to us for a full, no quibble refund. We understand that this is an inconvenience, and can be upsetting, so we have a no quibble returns, refund or replacement policy to ensure that our customers are properly serviced. At Swan Products Ltd we ship thousands of items per week and a very small amount will from time to time be faulty.
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